Last Updated: May 2026

Urban Yoga ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, book classes, attend events, participate in promotions, or otherwise interact with our business.

By using our services, website, or providing your personal information, you agree to the practices described in this Privacy Policy.

1. Who We Are

Urban Yoga is an Australian yoga studio dedicated to supporting health, wellbeing, movement and community.

Website: www.urbanyoga.life

2. Information We Collect

We may collect the following types of personal information:

Personal Details

Full name
Email address
Phone number
Date of birth
Postal address (where applicable)

Emergency Contact Information

Emergency contact name
Emergency contact phone number
Relationship to you

Health and Wellness Information

To provide safe and appropriate yoga instruction, we may collect information relating to:

Injuries
Medical conditions
Physical limitations
Pregnancy status
Other health-related information voluntarily disclosed by you

Payment Information

Payments are processed through third-party providers. Urban Yoga does not store your full credit card details.

Marketing Information

We may collect information when you:

Subscribe to our email list
Respond to promotions
Complete lead forms
Participate in challenges, events or competitions

Website Usage Information

When you visit our website, we may collect:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referral sources

This information may be collected through cookies and analytics tools.

3. How We Collect Information

We collect information when you:

Create an account
Book a class or event
Purchase memberships or passes
Complete forms on our website
Submit Facebook or Instagram lead forms
Contact us by phone, email, social media or in person
Participate in surveys, promotions or competitions
Attend classes or studio events

4. How We Use Your Information

We use your information to:

Manage bookings, memberships and payments
Provide yoga classes and related services
Ensure participant safety
Respond to enquiries
Communicate important updates
Send marketing emails and SMS messages
Improve our services and customer experience
Analyse website performance and advertising effectiveness
Meet legal and regulatory obligations

5. Marketing Communications

By providing your contact details, you may receive:

Studio updates
Newsletters
Promotional offers
Event announcements
Workshop information

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications.

You may opt out of SMS marketing by following the instructions provided in the message or by contacting us directly.

6. Photography and Video Recording

Urban Yoga may take photographs and video recordings during classes, workshops, events and community activities for marketing and promotional purposes.

These images may be used on:

Our website
Social media platforms
Email marketing
Printed promotional materials
Advertising campaigns

If you do not wish to appear in photographs or videos, please notify a member of our team before the class or event.

7. Third-Party Service Providers

We may share information with trusted service providers who assist us in operating our business, including:

Momence (booking and membership management)Payment processors
Email marketing platforms
SMS communication providers
Website hosting providers
Analytics providers
Advertising platforms including Meta (Facebook and Instagram)

These providers may store information on secure servers located within or outside Australia.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Measure website traffic
Understand visitor behaviour
Deliver relevant advertising

We may use services such as:

Google Analytics
Meta Pixel
Other marketing and analytics tools

You may disable cookies through your browser settings, although some website functionality may be affected.

9. Data Security

We take reasonable steps to protect personal information from:

Loss
Misuse
Unauthorised access
Disclosure
Alteration

While we implement security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Access and Correction

You may request access to personal information we hold about you and request corrections if that information is inaccurate, incomplete or outdated.

To make a request, please contact us using the details below.

11. Retention of Information

We retain personal information only for as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes
Enforce agreements

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

12. Children's Privacy

Participants under 18 years of age may require the consent of a parent or guardian before participating in certain programs or providing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will become effective upon publication.

14. Contact Us

If you have questions about this Privacy Policy or wish to access, update or request deletion of your information, please contact:

Urban Yoga

Website: www.urbanyoga.life

Email: [email protected]

Phone: 0410 194 152

We will respond to privacy-related enquiries within a reasonable timeframe.